Terms & Conditions

About these terms

These terms apply to every booking with JR Valeting & Detailing, a car valeting and detailing studio in Coxhoe, County Durham. By sending a booking request or booking with us, you agree to them. If anything here isn't clear, email enquiries@jrvaleting.uk before you book.

Bookings and prices

A booking request isn't a confirmed booking. Your booking is confirmed once we've agreed a date and price with you.

Prices are based on what you tell us about your vehicle. If it turns out to need much more work than described, for example heavy soiling, pet hair, mould or sand, we'll tell you before we start and agree a new price. If you don't want to go ahead at the new price, you can collect your vehicle without paying for any work.

Deposits

Some bookings, such as ceramic coatings and longer detailing sessions, need a deposit to hold the slot. We'll tell you the amount when we confirm your booking, and it comes off the final price.

Deposits are non-refundable. If you reschedule with more than 24 hours' notice, we'll move your deposit to the new date.

Cancelling or rescheduling

Please give us at least 24 hours' notice if you need to cancel or move your booking. A booking slot often means turning other customers away, so:

• More than 24 hours' notice: no charge. Any deposit moves to your new date, but isn't refunded if you cancel outright.
• Less than 24 hours' notice, or not turning up: you lose your deposit.

If we have to cancel, for example through illness or equipment failure, we'll offer you the next available date or refund your deposit in full.

Dropping off and collecting

Please arrive at the agreed time. If you're running late, let us know. If there isn't enough time left to do the full service, we may need to shorten it or move your booking.

Please take personal belongings and valuables out of your vehicle before you drop it off. We can't accept responsibility for items left inside. We'll let you know when your vehicle is ready, and ask that you collect it on the agreed day.

Your vehicle's condition

We inspect your vehicle before we start and may photograph any existing damage, such as stone chips, scratches, dents, worn interior or loose trim. We aren't responsible for damage that was already there, or for problems that cleaning reveals, such as rust or poor repairs hidden under dirt.

Some marks can't be fully removed. Paint correction reduces defects, but how much can safely come out depends on your paint's depth and condition. We'll talk you through what to expect before we start.

Ceramic coatings and aftercare

How long a coating lasts depends on how the vehicle is looked after. We'll give you aftercare advice when you collect it. Not following that advice, such as washing too soon or using harsh chemicals, can shorten the coating's life.

Payment

Payment is due in full when you collect your vehicle, unless we've agreed otherwise. Any deposit you've paid comes off the amount due.

Discounts and promo codes

Only one discount or promo code can be used per booking. Codes have no cash value and can't be applied to a booking after it's been made.

If you're not happy

If something isn't right, please tell us before you drive away, or as soon as you can afterwards, and we'll do our best to put it right. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Our responsibility

We take care with every vehicle. If we damage your vehicle through our own fault, please tell us and we'll work with you to put it right. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else the law doesn't allow us to limit.

Your personal information

How we handle your details, including photos of your vehicle, is covered in our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The version on this page when you book is the one that applies to your booking. These terms are governed by the law of England and Wales.